Terms and Conditions

Scope

These Terms and Conditions (T&Cs) apply to all orders and purchases made via the website trydoctorhermosa.com (hereinafter referred to as the "Website"), operated by Jaani Ecom LTD (hereinafter referred to as "we," "us," or "the Company"). By completing a purchase, you agree to these T&Cs.

Company Details

Jaani Ecom LTD
Company Registration Number: 16144205
321-323 High Road, Romford, England, RM6 6AX
Phone: +46 721 495 050
Email: info@trydoctorhermosa.com

Contract Formation

A contract between the customer and Jaani Ecom LTD is established when the customer places an order on the Website, and we confirm the order. The order confirmation is sent via email after the order has been successfully submitted. We reserve the right to decline or cancel orders for legal or operational reasons.

Pricing and Payment

  • All prices displayed on the Website are in GBP (£) or the applicable currency of the customer’s location and include statutory VAT.
  • Shipping costs are listed separately and are not included in the price unless explicitly stated otherwise.
  • Payment is made via the payment methods available on the Website (e.g., credit card, PayPal, or other payment gateways). Payment must be completed at the time of ordering.

Delivery

  • Products are delivered to the address provided by the customer at checkout.
  • We aim to dispatch orders promptly. Delivery times vary based on the destination and product availability, typically within 7–14 business days.
  • We are not responsible for delays caused by third parties, including shipping providers.
  • Shipping costs are displayed at checkout, and worldwide shipping is available.

Right of Withdrawal

  • Customers have the right to withdraw from their order within 14 days of receiving the goods without providing a reason.
  • To exercise this right, customers must notify us in writing via email or post.
  • Returns are at the customer’s expense unless the delivered product is incorrect or faulty.

Returns and Refunds

  • Products returned in their original condition (unused, undamaged, and in the original packaging) can be returned within 14 days of receipt.
  • After reviewing the returned item(s), a refund of the purchase price will be issued.
  • Returns that do not meet these criteria may be rejected or only partially refunded.

Warranty and Liability

  • All products sold via our Website are covered under statutory warranty rights.
  • We are not liable for damages caused by improper use of the products.
  • In all cases, our liability is limited to the purchase price of the product in question.

Privacy

  • We are committed to protecting your personal data.
  • Data is processed in accordance with our Privacy Policy. For more details, please review our Privacy Policy available on the Website.

Changes to the T&Cs

We reserve the right to amend these Terms and Conditions at any time. Updates will be published on the Website and take effect immediately. Customers are encouraged to review the T&Cs regularly.

Governing Law

These T&Cs are governed by the laws of England and Wales. Any disputes arising from these T&Cs will be subject to the jurisdiction of the courts in the United Kingdom.

Contact Us

For any questions or concerns, you can reach us at:
Jaani Ecom LTD
321-323 High Road
Romford, England, RM6 6AX
Phone: +46 721 495 050
Email: info@trydoctorhermosa.com